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FAQs
Our most frequently asked questions should give you a quick solution to most queries:


Your Order

Does adding an item to my bag reserve it?

I’ve placed more than one JoJo order; can you combine them?

There is something missing from my parcel. Why?

Can I cancel, upgrade shipping or make changes to my order once it has been placed?

Can I have a gift receipt?

Can I have my order gift wrapped?

Can I collect my online order from my local JoJo store?

Can I pre-order an item?


Shipping
What are your shipping timescales?

Can I have an order delivered to an AFO or FPO military address via Premium or Next Business Day shipping?

How do I know if my order has been shipped?

Can I track my order?

Do you offer a Store Pickup service?



Returns
Can I exchange an item without proof of purchase?

How long do I have to return an item?

How do I return an order placed online or via mail order?

How do I return an item purchased from a JoJo Store?

How long does your guarantee last for?

Can I return underwear if it doesn’t fit?


Product
Why has my favourite JoJo item shrunk in the wash?

My clothing has bobbled, is it faulty?

Can a store post an item to me?

Can you transfer an item from one store to another?


Promotions and Discounts
How do I apply a promotional code?

Can I use a promotional code when purchasing items on a multibuy offer?

Do you have a promotional code I can use?

Do you have a refer a friend scheme?


Any other questions
Where can I find more product information?

How do I make a complaint?

Which charities do you support?

Can JoJo support my charity or fundraising event?