FAQsOur most frequently asked questions should give you a quick solution to most queries:
Can I cancel, upgrade shipping or make changes to my order once it has been placed?
Can I have a gift receipt?
Can I have my order gift wrapped?
Can I collect my online order from my local JoJo store?
Can I pre-order an item?
How do I apply a promotional code?
Can I use a promotional code when purchasing items on a multibuy offer?
Do you have a promotional code I can use?
Your ShipmentWhat are your shipping timescales?
Can I have an order delivered to an AFO or FPO military address via Premium or Next Business Day shipping?
How do I know if my order has been shipped?
Can I track my order?
Exchanges & RefundsCan I exchange an item without proof of purchase?
How long do I have to return an item?
How do I return an order placed online or via mail order?
How do I return an item purchased from a JoJo Store?
How long does your guarantee last for?
Any other questionsWhere can I find more product information?
How do I make a complaint?